AI, machine learning, deep learning, natural language understanding, robotic process automation, intelligent process automation: Insurance has a lot of FUN (Frequently Used Neologisms).
Not all are suitable to automate and optimize knowledge-based process such as claims or underwriting, where there are a lot of dense and complicated documents such as medical reports. So, how to scale and automate knowledge-based processes?
Technology adoption is no longer a choice. It is a must-have. Carriers that will not act immediately will be left behind, victims of the AI divide…
