The project is at the frontier of the uses of AI technologies in the industrial field. It has the objective to deploy highly strategic technologies (in particular Rule-based Systems, Natural Language Processing, Machine Learning, and Automated Data Analysis) in the context of credit recovery. It is about obtaining, through these technologies, a series of competitive advantages in the field of credit protection, which can in the medium term The aim is to obtain, through these technologies, a series of competitive advantages in the field of credit protection, which may in the medium term produce structural changes to the business model. The AI technologies to be used are many: the decision support system is configured as a knowledgebase system. The decision support system is configured as a knowledge-based system, where the domain knowledge to be formalized is obtained both from Fire experts and operators, and can be extracted from conversations gathered in recordings, and from archived data related to interlocutors and past practices.
Project duration: January 2021 – December 2023
Type of Funding: Fondo per la Crescita Sostenibile – Sportello “FABBRICA INTELLIGENTE” PON
