Insurers can use NLP to eliminate documents from review cycles and prioritize which claims need an expedited review or be assigned a senior adjuster based on likely complexity. Providing claims team members with a way to automate the repetitive tasks associated with document reviews and assessments frees up their time to focus on determining coverage and conducting preliminary investigations. This ultimately improves the satisfaction of claims handlers when they can focus on value added activities like communicating with customers and closing claims.
See how expert.ai can:
• Categorize and split complex claim submission packages by record type
• Extract different data based on a Demand Letter vs. Medical Record vs. Police Report vs. ACORD Form
• Estimate response urgency and the likely severity of the injury based on available records
