Banking and financial services
Optimize the management of regulatory compliance, monitor ESG risks and financial crimes associated with customers, streamline the automation of operational processes, improve customer and internal staff support.
AI offers financial services organizations improvements in efficiency, security and reduced costs for some of their most vital processes, including: analysis and enhancement of text information, compliance and regulatory management, financial crime risk monitoring (e.g. anti-money laundering, illegal transactions, theft of personal data, fraud, etc.), and support for internal staff and interactions with an increasingly digital customer base.
Expert.ai’s natural language solutions help banks and financial institutions streamline the activities and processes associated with managing large volumes of internal and external information by analyzing and extracting valuable insights from news, agreements, email, customer inquiries, regulatory rules, bank reports and other documents.
90%
reduction in false positives in Anti-Money Laundering checks
+2 million
customer care requests processed monthly
95%
accuracy rate for classifying news and financial documents
40%
costs reduced for back-office processes
Applications for banks and financial institutions
Anti-Money Laundering and Adverse News Screening
Automate media monitoring and analysis to detect news related to investigations, criminal offenses and financial crimes involving customers or counterparties to mitigate risk of penalties and comply with regulatory requirements.
Regulatory Tracking and Change Management
Proactively monitor relevant legislative and regulatory changes to evaluate their impact on your business, policies and contracts. Quickly identify the changes needed to improve banking processes and documentation to ensure compliance with the law.
Digital Customer Interaction
Fully manage all communications channels (website, messaging apps, chatbots, email, complaints, social media, phone conversations, etc.) to support customers and internal employees and use the insights gained to optimize interactions.
Smart Search
Make it easier to access the knowledge available within banking documentation and internal repositories to quickly and more effectively support customers and agents with information that is useful for your business.
ESG Risk Management
Monitor reputational indicators and extract ESG performance data to inform investment decisions, evaluate ESG performance in corporate banking and ensure compliance with European regulations.
